How is our process for strategy development? Are you getting enough strategic
input on an ongoing basis? Are you comfortable with the strategic framework
we work from? Do you feel we listen to your input? Do you consider Base Strategies
a strategic partner?
PRIORITY: High Medium Low
GRADE: A B C D
Results:
Does our program achieve the results you expect? Do you receive good value for
your dollars you spend with us? Do we communicate the results effectively to
promote the successes within your company?
PRIORITY: High Medium Low
GRADE: A B C D
Responsiveness:
Are we there when we say we are? Are we there when you need us?
Do we provide quality output within your deadlines?
PRIORITY: High Medium Low
GRADE: A B C D
Relationship:
Do you enjoy working with us? Do you have to apologize internally for
anything we do or don’t do? Do you consider Base Strategies a partner or a service
provider?
PRIORITY: High Medium Low
GRADE: A B C D
Level of Satisfaction:
How would you rate your overall satisfcation with us?
Very Unsatisfied
Moderately Satisfied
Very Satisfied
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Overall Comments:
Considering all aspects how are we doing? Is there some aspect of our
relationship that we should spend more time on? Are there little things
for you that we could be doing?
You may use my comments as a customer reference or a case study.
